We understand that you may have questions before booking your Maui vacation rental. Below, we’ve compiled answers to some of the most common inquiries. If you don’t see your question, feel free to reach out to us at [email protected] or call us at 808-830-5998. We’re happy to help!
General Information
What are the check-in and check-out times for your rentals?
Check-in and check-out times vary by property. You’ll find the exact times on each listing, and we include them again in your booking confirmation. Most of our properties offer self-check-in with a personalized door code that’s active for your stay.
Is there a minimum stay requirement?
Minimum stays vary by property and season, with longer minimums during peak seasons and holidays. Each listing shows its exact requirement when you select dates.
What amenities are included in the rentals?
Every stay includes Wi-Fi, air conditioning, fresh linens and towels, and toiletries. All of our vacation rentals have fully equipped kitchens, and suites at The Historic Wailuku Inn feature an in-room coffee bar. Depending on the property, you may also find a pool, hot tub, ocean view, or private lanai — each listing spells out exactly what’s included.
Are there age restrictions for renting a property?
Yes, you must be 21 years or older to book a rental with us.
Booking and Payment
How do I book a rental?
Booking is 100% online through our website. If you need assistance, contact us, and we can help with your reservation.
What payment methods do you accept?
We accept all major credit and debit cards.
Do you require a deposit at the time of booking?
Yes — 50% of the total reservation cost is due at the time of booking. The date the remaining balance is due varies by property; you’ll see the exact payment schedule on each listing before you confirm.
Are there additional fees?
Yes, additional fees may include a cleaning fee and taxes. These fees are transparently displayed during the booking process.
During the Stay
How can I contact Luxe Maui Properties if I have questions during my stay?
We provide a dedicated guest support line available via phone, text, or email. Emergency contact details are also included in your check-in instructions.
Are there any house rules I should be aware of?
Yes, guests are expected to follow our house rules, which include:
- No smoking inside the property.
- Quiet hours from 10 PM to 8 AM to respect neighbors.
- No unauthorized guests or parties.
- Observe parking guidelines provided in your booking confirmation.
- Report any accidental damage to our team immediately.
What should I do if I accidentally damage something?
Please report any accidental damage as soon as possible by emailing or texting us. Many of our properties include accidental damage protection for minor incidents.
Local Area Information
What are some recommended attractions and activities nearby?
Maui is full of amazing experiences, including snorkeling, whale watching, hiking, and road trips to Hana. A detailed guidebook is provided with each rental, offering local recommendations.
Are there recommended restaurants and grocery stores?
Yes! Our guidebook includes top restaurant picks, grocery stores, and farmers’ markets near your rental.
Special Requests and Accommodations
Can I request an early check-in or late check-out?
Yes, when we can. Early check-in and late checkout are subject to availability and may include an additional fee. Let us know when you book, and we’ll confirm as soon as the property’s schedule allows.
Do you offer special packages (e.g., honeymoon, anniversary)?
Yes — The Historic Wailuku Inn offers honeymoon and anniversary options; contact us and we’ll help you plan it. For our other rentals, we’re glad to recommend local services like private chefs and in-room spa treatments.
Are your rentals accessible for guests with disabilities?
Some of our properties offer step-free access or ground-floor units, but we do not guarantee full ADA compliance. Please contact us for details.
Cleaning and Safety
What cleaning protocols do you follow?
We follow enhanced cleaning protocols, using professional cleaners who disinfect high-touch surfaces and launder all linens and towels between guests.
Is safety information provided in the rentals?
Yes, emergency contact details, including local hospitals, urgent care centers, and emergency services, are provided in your rental.
Reviews and Feedback
How can I leave a review of my stay?
We encourage guests to leave reviews on Airbnb, Google, or our website. Reviews help future guests choose their perfect Maui getaway!
What if I have feedback or a complaint?
We value guest feedback! Please contact us via email or phone with any concerns so we can address them promptly.
Still have questions? Contact us at [email protected] or call us at 808-830-5998. We look forward to hosting you in beautiful Maui!